Customer care

Shipping & returns

Clear, transparent terms — no surprises at checkout or after delivery.

Dispatch

Orders are prepared and dispatched on business days. You receive a confirmation with tracking as soon as your parcel leaves us.

Available carriers, rates and estimated delivery windows are calculated and shown at checkout based on your address.

Every order is packed in protective, minimal packaging designed to be reused or recycled.

Unused items in original condition and packaging can be returned. The exact window and instructions are confirmed with your order.

Once a return is received and checked, the refund is issued to the original payment method.

If anything arrives damaged or develops a fault, contact customer care and we will resolve it.

Exact rates, carriers and the return window will be published once logistics are confirmed.