Frequently asked questions

Every product page includes a dimensions and size guide section with measurements. Measure your pet and compare against the listed range.

Full material composition is published in the Materials section of each product page.

Care guidance is listed on each product page under Care instructions.

Orders are prepared in the order they are received. Delivery options, rates and windows are shown at checkout.

Contact customer care as soon as possible and we will help if the order has not yet been dispatched.

The full policy is published on the Shipping & Returns page.

Payments are processed over an encrypted connection and card details are never stored by PETLÈN.